WHY ACCESSIBILITY COMPLAINTS ARE INCREASING

Summary from the TLDR Design newsletter

Digital accessibility complaints are rising as legal, procurement, and customer-experience expectations mature, with over 5,000 lawsuits filed in US courts in 2025. Growing regulations, sprawling digital ecosystems, and greater public awareness are driving the trend. Reactive remediation often lets barriers resurface, so sustainable programs instead build governance, continuous testing, cross-team alignment, training, and strategic planning into daily operations.