FIVE WAYS THE WORLD CUP TICKETING PROCESS IS A COMPLETE DESIGN FAIL

Summary from the TLDR Design newsletter

FIFA's World Cup ticketing system has drawn investigations from four US states over complaints of false advertising and inflated prices. The platform frustrates fans with long queues, glitches, blind seat selection, and dynamic pricing that prioritizes revenue over user experience. Disabled fans and groups face additional hurdles, including pricier accessible seating and no guarantee of sitting together.