HOW TO DO UX RESEARCH IN THE AGE OF AI

Summary from the TLDR Design newsletter

AI can identify trends and summarize information, but it still struggles to understand the complexity of real human behavior in specific environments. Contextual research — observing people in their homes, noticing physical habits, cultural differences, emotional reactions, and communication patterns — reveals insights that data alone often misses. Whether studying accessibility needs, older adults' sense of familiarity, or how people naturally interact with devices, the most valuable findings come from human interpretation, empathy, and observation rather than pattern recognition alone.