TLDR Marketing · MISCELLANEOUS

TRADITIONAL MARKETING DOESN'T WORK ON AI SHOPPING AGENTS

hbr.org6 min read

Summary from the TLDR Marketing newsletter

A study simulating how AI shopping agents interact with product pages found that most e-commerce persuasion tactics refined for human cognition either fail or backfire when evaluated by AI. Of 8 promotional mechanisms tested across four models and over 16,000 shopping rounds, only ratings produced a consistently positive effect. Scarcity badges, bundling, and anchored pricing showed no reliable pattern, and advanced models like GPT-5 sometimes reacted negatively to aggressive promotional cues. The researchers recommend focusing on pricing and review fundamentals first, then building simulation environments to continuously test how each model responds.