THE TRUST-LATENCY GAP: WHY THE FUTURE OF UX IS INTENTIONALLY SLOWER

Summary from the TLDR Design newsletter

As AI makes products faster, excessive speed can reduce trust—especially in high-stakes situations—because users need time and visible effort to feel confident in decisions. The concept of “strategic friction” argues that designers should intentionally slow down or add transparency to important or irreversible actions, balancing speed with human psychology so experiences feel trustworthy, not just efficient.