TLDR Founders · HEADLINES & TRENDS

THE AGE OF VERTICAL MODELS IS HERE

links.tldrnewsletter.com6 min read

Summary from the TLDR Founders newsletter

Intercom's Fin agent is objectively the highest performing, fastest, and cheapest model for customer service. The model resolves almost two million issues per week, a number that is growing exponentially. It resolves customer issues at a higher rate than any other model available. The model has already grown to nearly $100 million in recurring revenue in its short life.