THE BACKSTORY BEHIND CLAY'S NEW PRICING MODEL

Summary from the TLDR Marketing newsletter

Clay updated its pricing to reflect platform use beyond data, adding an “actions” metric alongside data credits and reducing tiers from 5 to 4. The team spent a year testing with agencies and customer segments to ensure fairness. Actions remain invisible for most users while guiding power users to upgrade. Transparent communication included videos, memos, and grandfathering legacy customers. Short-term revenue may drop 10%, but long-term upgrades are expected as action usage grows.