YOUR AI FEATURE WORKS. SO WHY DON'T USERS CARE?

Summary from the TLDR Design newsletter

Transparency alone isn't enough to build trust in AI. Real adoption depends on aligning AI features with users' existing mental models, habits, comfort zones, and cognitive limits. To move beyond early adopters, AI must fit how people already think and work—starting with low-stakes, “outsource-safe” tasks, mirroring familiar workflows, managing expectations clearly, and respecting human pace—because trust begins with alignment, not just explanation.