WHY USERS GET LOST IN YOUR PRODUCT

Summary from the TLDR Design newsletter

Product taxonomy directly impacts user adoption, conversion, and growth across PLG companies. Without deliberate structure (ideally 2-3 hierarchical levels, like Product > Tool > Feature), confusion compounds from pricing pages to analytics, leading to drops in conversion, slower time-to-value, and misalignment across teams. Simple, consistent classification systems enable users to learn faster, teams to build cohesively, and growth to scale without accumulating "clarity debt."