WHO ARE WE REALLY DESIGNING FOR?

Summary from the TLDR Design newsletter

An inclusive design workshop with the Korea Disability Arts & Culture Center flipped the design process by starting from excluded users—challenging hidden “reference user” assumptions in everyday products and services. By mapping personas, journeys, emotions, and scalability across permanent, life-stage, and situational constraints, the workshop showed that designing for exclusion often creates solutions that benefit everyone and protect user independence.