A UX WAKE-UP CALL — DESIGNING FOR PEOPLE VS. DESIGNING FOR INVESTORS

Summary from the TLDR Design newsletter

Tech products now prioritize investor metrics over user needs, with companies deliberately degrading experiences to maximize short-term revenue in a process called "enshittification." This strategy treats users as raw material for monetization rather than people to serve, particularly evident in AI products built on hype rather than genuine utility. Designers and product leaders must reject this approach by insisting on human-centered metrics that rebuild trust instead of sacrificing user experience for growth narratives.