WILL VS. SKILL

Summary from the TLDR Founders newsletter

You are likely solving the wrong problem with your struggling employees. The Will vs. Skill matrix exposes a common management trap where founders apply the wrong remedy to underperformance. When an enthusiastic junior employee fails, you might try to inspire them, but a pep talk is useless if they simply lack the technical training. Conversely, micromanaging a bored expert who has lost interest will only drive them away.