UX IS YOUR MOAT (AND YOU'RE IGNORING IT)

Summary from the TLDR Design newsletter

Research shows new products must be nine times better to overcome users' attachment to existing tools, yet AI companies focus on incremental benchmark improvements while ignoring that user experience and interface comfort create the real competitive moat. Netflix's streaming dominance, despite lacking the best content, exemplifies how seamless, friction-free experiences trump raw capabilities, a lesson AI companies overlook as they compete on model performance rather than building interfaces that make users feel at home.