HOW SKYSCANNER TRANSFORMED ITS DESIGN CULTURE

Summary from the TLDR Design newsletter

At Frontify's Paradigms conference, Skyscanner's Ross Mawdsley and Carla Sandhu shared how they rebuilt the company's design culture by empowering teams, fostering ownership, and leading with empathy and transparency. They emphasized autonomy, collaboration, and trust over rigid control, arguing that good leadership means understanding people's nuances, communicating clearly, and balancing creativity with data-driven perspectives across the organization.