HOW TO MAKE PEOPLE LISTEN TO YOU

Summary from the TLDR Design newsletter

When designers feel ignored, they should investigate root causes rather than blame dysfunctional organizations, identifying mismatches between their expectations and leadership goals. Common reasons include low organizational design maturity, business models that prioritize speed over quality, working on ideas leaders don't understand, and a lack of established trust with team members. The recommended approach involves conducting "listening tours" with colleagues, treating them like customers to build charm and find allies, then demonstrating value through small wins that create stories of problem-solving success.