WHY STAKEHOLDERS RESIST YOUR UX WORK, AND HOW TO FIX IT

Summary from the TLDR Design newsletter

UX professionals often face resistance when presenting design work, typically stemming from stakeholders' fear of consequences or inability to see personal value in proposed changes. The key to overcoming this resistance lies in early stakeholder engagement through initial interviews, sharing unfinished work for feedback, and addressing hidden concerns before formal presentations. Success requires building trust by clearly articulating what will change, demonstrating high value with low risk, and transforming vague feedback like "I don't like it" into specific, actionable insights through targeted questioning.