OUTSOURCED TRUST: HOW COINBASE'S $400M PROBLEM STARTED IN AN INDIAN CALL CENTER

Summary from the TLDR InfoSec newsletter

Coinbase suffered a data breach that affected 69,461 users when outsourced call center employees illegally accessed customer information. The attackers demanded a $20 million ransom, but Coinbase offered a $20 million bounty instead. The breach enabled social engineering scams, resulting in losses exceeding $ 65.7 million.