AVOIDING UX MALPRACTICE

Summary from the TLDR Design newsletter

UX teams often treat symptoms—like low conversions or user confusion—with their favorite tools without properly diagnosing the true root of the problem. Using Jesse James Garrett's five-layer model (strategy, scope, structure, skeleton, and surface) as a diagnostic framework helps identify where issues truly lie, ensuring the right methods are applied to resolve them effectively instead of masking deeper issues with superficial fixes.