THE SLOW BURN

Summary from the TLDR Design newsletter

A poorly designed button that forced registration before purchase cost an e-commerce company $300 million, showing how minor UX flaws can cause significant losses. Unlike technical debt, UX debt often goes unseen but harms trust, raises support costs, and lowers loyalty. The fix is to spot, track, and resolve UX issues with audits, focused sprints, and a culture that treats user experience as a business priority.