THE UX CRISIS: WHY 1 IN 3 DIGITAL EXPERIENCES ARE FAILING

Summary from the TLDR Design newsletter

One in three digital experiences fail users, costing brands 8% of annual revenue. Prioritizing style over usability, neglecting accessibility, and a lack of deep user research hinder UX. Successful brands integrate accessibility, research, and branding into design. Ongoing optimization and a balance between function and friction create digital experiences that engage and retain users.