OUTCOMES NOT SUBSCRIPTIONS

Summary from the TLDR Founders newsletter

Intercom's Fin AI version 2 introduces a solution-based pricing model that charges $0.99 per resolved customer query instead of a traditional subscription fee. This approach aligns costs with measurable outcomes, offering businesses flexibility and lowering the barrier to entry, especially for those with fluctuating support needs. However, while the model offers clear cost comparisons and scalability, it may introduce unpredictability in expenses and potential misalignment of service quality.