A PERSONAL STORY ON DESIGNERS VS DECIDERS

Summary from the TLDR Design newsletter

Scott Berkun, who joined Microsoft in 1994 as a usability researcher for Internet Explorer 1.0, shares his experience at the company, highlighting the disconnect between design expectations and reality. Decisions at Microsoft are often made by leads and executives, not just designers. In this post, Berkun emphasizes the importance of influence in making good design decisions and offers insights from 30 years of experience to help designers reframe their frustrations.