WHEN THE DATA AND THE ANECDOTES DISAGREE, THE ANECDOTES ARE USUALLY RIGHT

Summary from the TLDR Product newsletter

Anecdotes and direct experience should be prioritized over aggregate data in decision-making. Park Conrad of Rippling and Jeff Bezos of Amazon both show how digging into specific instances and ground-level truths often reveals insights that data might miss, helping correct flawed metrics and uncover underlying issues in business operations.