SPLITTING ENGINEERING TEAMS INTO DEFENSE AND OFFENSE

Summary from the TLDR Web Dev newsletter

A startup founder's 4-person engineering team tackled the challenge of balancing customer support and feature development by splitting their team into "defense" and "offense" roles. Two engineers focused on long-term projects in uninterrupted blocks while the other two handled customer support, bug fixes, and other urgent tasks. This "fortress" approach allowed the "offense" engineers to be more focused and productive.