THE JOYS OF CONVERSATIONAL TICKETING: TURNING SLACK/TEAMS CONVERSATIONS INTO JIRA TICKETS

Summary from the TLDR Web Dev newsletter

Conversational ticketing uses chatbots and virtual assistants to automate the way users create, update, and resolve IT service tickets. Conversational ticketing is a popular choice for dev teams [10] as it allows users to submit Jira tickets without leaving the tools they're already on (like Slack or MS Teams). Read more on the Appfire blog