ADOBE EXEC COMPARED CREATIVE CLOUD CANCELLATION FEES TO ‘HEROIN'

Summary from the TLDR Design newsletter

Adobe faces an FTC lawsuit for allegedly misleading consumers about early termination fees (ETFs) for its Creative Cloud subscriptions, which the FTC claims were not disclosed. Internal documents revealed Adobe executives were aware of consumer confusion and dissatisfaction. Although Adobe's general counsel argued that the company had already started improving its subscription practices before the FTC's involvement, he acknowledged the complexity of displaying the ETF calculation on the order screen.