HOW TO MARKET FEATURES TO EXISTING CUSTOMERS

Summary from the TLDR Marketing newsletter

Existing customers are the best source of feedback for new releases and timely feature launches can help with long-term retention. However, the GTM strategy overlooks existing users too often in favor of new user acquisition. PMs and PMMs should begin collaborating on problem alignment and customer segmentation as soon as designers start working on the feature. From there, the PMM should start sketching out preliminary messaging and GTM tactics in the PRD. As the feature progresses, the PM and PMM should continue to collaborate on messaging, rollout strategy, awareness tactics, and post-launch analysis.