BEYOND “DONE”— PRIORITIZING QUALITY IN PRODUCT EXPERIENCES

Summary from the TLDR Design newsletter

While most product teams strive to deliver products that meet or exceed user expectations, they need more time and resources to perfect every part of the user experience. The number of epics in a release cycle is often prioritized over quality. This approach fails to define and aim for the quality of the experience, resulting in products that meet requirements but fail to delight customers. Through Experience Quality Acceptance Criteria, teams can prioritize epics based on their potential impact on user adoption and satisfaction instead of just their feasibility.