AN ENGINEER'S GUIDE TO TALKING TO USERS

Summary from the TLDR Web Dev newsletter

When engineers talk to users, they get the rich context that they may miss by relying solely on filtered information from others, like product managers. The best users to talk to are power users and those frequently contacting support teams. Engineers should focus on two areas when asking questions: problem exploration (to guide future product direction) and solution validation (to assess new features or demos).