CANVA’S EFFECTIVE CANCELLATION FLOW

Summary from the TLDR Marketing newsletter

A breakdown of how Canva kept a user from canceling their premium account. Canva turned a price increase into a marketing tactic by reminding the user that even though prices have increased to $29.99/month, they only have to continue paying $12.95/month. The brand also created loss aversion by reminding the user of the number of times they’ve used premium features. Lastly, Canva added a “Continue cancellation” CTA in a bright red button. Clever UX choice there, as people tend to not click on big red buttons.