THE FUTURE OF CUSTOMER SUCCESS

Summary from the TLDR Founders newsletter

In this evolving landscape, customer success will become ingrained deeply into a company's DNA rather than existing as a separate function. This shift will likely involve specialized roles focused on different stages of the customer journey, from onboarding to activation. As businesses transition towards consumption models, emphasis will be placed on continuous value delivery throughout the customer lifecycle, with metrics other than revenue serving as early indicators of success.