MAPPING THE CUSTOMER JOURNEY IN IOT UX DESIGN: A GUIDE

Summary from the TLDR Design newsletter

The word "experience" takes on a whole new meaning when a product must be installed, onboarded, and interacted with physically and through an app or dashboard. In IoT UX design, it's essential to ensure the product works flawlessly from beginning to end, going beyond UI. Designing such broad user experiences requires a more expansive approach based on customer journeys, IoT value feedback loops, and scenario-driven user testing.