BACKLOG SIZE IS INVERSELY PROPORTIONAL TO HOW OFTEN YOU TALK TO CUSTOMERS

Summary from the TLDR Web Dev newsletter

This author built a successful event/ticket service for comics by prioritizing customer feedback over assumptions. He believes that having a large backlog means that you don’t talk to customers often enough. Along with recommending talking to customers more, the author also recommends simplifying UI, observing user usage more, focusing on loyal customers, and creating more MVPs for learning.