WE HAVE TO SUPPORT EVERY LINE OF PRODUCTION CODE FOREVER

Summary from the TLDR Product newsletter

In the rush to secure enterprise deals, there can be a tendency to underestimate the long-term costs of accommodating one-off customer requests and specialized features. Despite the significant short-term gains for the sales team, the often overlooked ongoing expenses for product, engineering, and support can accumulate, leading to productivity issues and a potential impact on overall R&D efficiency.