TLDR Design · NEWS & TRENDS
FTC INVESTIGATING ADOBE OVER MAKING IT TOO HARD TO CANCEL SUBSCRIPTIONS
Summary from the TLDR Design newsletter
After widespread complaints, the FTC is investigating Adobe for making it too difficult for consumers to cancel app subscriptions. Regulations about 'click to cancel' were proposed recently, defining a simple cancellation mechanism, limits to additional offers for customers, and annual reminders to consumers participating in negative option programs. Adobe charges a proportionate cancellation fee if you cancel more than two weeks into your subscription and does not remind users about their subscriptions annually - it simply auto-renews.