VERTICAL AI

Summary from the TLDR Founders newsletter

Horizontal software, software designed to solve a user's pain regardless of the type of user that feels it, has defined the last 10 years of SaaS. Vertical SaaS, by contrast, is designed for a single or narrow user set, enabling the solution to be tailored to their needs. In this article, a Greylock partner forecasts that moving forward, users’ expectations around tailored services will govern how we build software.