PLANNING FOR UNPLANNED WORK

Summary from the TLDR Web Dev newsletter

Unplanned work, which includes bug reports and emergencies, can cause friction to a team’s productivity. Managing unplanned work involves two phases: intake and execution. Intake focuses on turning unexpected issues into actionable tasks, emphasizing the need for a frictionless process to ensure comprehensive reporting. The execution phase centers on efficiently resolving these issues, such as using a shared team inbox for bugs. Clearly defined roles and Service-Level Agreements (SLAs) help maintain accountability and prioritize urgent work.