CRUISE CONFIRMS ROBOTAXIS RELY ON HUMAN ASSISTANCE EVERY FOUR TO FIVE MILES

Summary from the TLDR newsletter

Cruise uses a remote assistance team to help its autonomous fleet in certain situations. The company claims that remote assistance is being used about 2-4% of the time on average in complex urban environments. It says that the number is low enough that there isn't a huge cost benefit to optimizing much further. The remote assistants mostly provide wayfinding intel to the vehicle instead of controlling it remotely and more than 98% of sessions are answered within 3 seconds. It is an industry standard to have humans on call.